Marcela Lima
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Consulting

What to expect from my consultancy

We will design and scale post-sales engines that drive retention, accelerate time-to-value, and unlock expansion.

Discover the consulting pillars
Marcela Lima em ambiente profissional com laptop
Pillars

Five growth levers.

01

Accelerate Time-to-Value

Structured customer onboarding that drives early wins and long-term customer growth.

02

Mitigate Churn Risk

Optimized customer journeys, proactive health metrics, and playbooks.

03

Strengthen Adoption

Customer journeys and offerings that drive high-impact experiences.

04

Unlock Expansion

Intentional cross-sell and upsell strategies that grow existing accounts.

05

AI (Artificial Inteligence) Implementation

that optimizes the CS area 

I want to improve my customer experience

Every customer presents a growth opportunity.

Let's build a Customer Success strategy that accelerates time-to-value and drives measurable impact quarter after quarter.

Companies

Brands who trust my work.

  • WeWork
  • Rocket.Chat
  • Supergasbras
  • SHV Energy
  • Zoho
  • Hytorc Rio

Portfolio clients include: IBM · US Navy · Audi · Amazon · Government of British Columbia

Testimonials

What people say

  • Working with Marcela transformed our renewal process — proactive guidance, clear success metrics, and thoughtful stakeholder alignment turned at-risk accounts into long-term partners. Her strategic insight directly improved our net revenue retention.

    Paola Palhais

    Head of Revenue Operations

    Nuvemshop

  • Thanks to Marcela, our product adoption soared. She created a tailored enablement plan, coached our team on best practices, and helped us prioritize high-impact features. The result: faster time-to-value and measurable ROI for our clients.

    Luisa Rossi

    CEO

    InDocs.ai

  • Marcela is a rare blend of empathy and execution. She listens deeply, anticipates risks, and delivers pragmatic solutions that scale. Her guidance elevated our customer relationships and improved satisfaction across our portfolio.

    Jhonatan Cardoso

    Customer Experience Leader

    Monte Bravo

  • As a mentor, Marcela completely changed how I approach customer success — from strategic account planning to executive communication. Her practical frameworks and honest feedback accelerated my promotion and helped our team reduce churn by 18% in six months.

    Bruna Martins

    Technical Account Manager

    Fluid

  • Marcela combines deep industry knowledge with exceptional coaching skills. Her one-on-one mentorship clarified my priorities, improved my stakeholder influence, and gave me the confidence to lead high-stakes QBRs. The impact was immediate and measurable.

    Anna Cotta

    Senior Customer Success

    Rocket.Chat

  • Working with Marcela was a game-changer. She taught me how to design scalable playbooks, measure real outcomes, and build cross-functional alignment. Her mentorship turned ideas into execution and made me a more strategic leader.

    Mateus Botinha

    Account Management Leader

    Docusign

  • Marcela transformed our customer experience strategy. She diagnosed root causes quickly, designed pragmatic, data-driven playbooks, and helped us embed measurement and accountability across the organization. Highly recommended for any company serious about customer-driven growth.

    Katherine Sallum

    Partner, Enterprise and Government Director

    Zoho Brasil

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