Marcela Lima
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Mentoring

Mentoring CS and CX Professionals

How does mentoring work?
Marcela Lima folheando revistas
MENTORING

How does mentoring work?

Every journey is unique. That's why mentoring can be either a single session to solve an specific point — such as preparing for an interview or practicing a presentation — or a multi-session program for those looking to change careers or getting ready to lead in CS/CX.

How I can help

Reasons to reach out.

  • 01

    To be prepared for an specific interview in the CS/CX segment.

  • 02

    Interest in shifting careers to the CS/CX area and need advice.

  • 03

    Practice for an important presentation, with a client or someone at executive level.

  • 04

    A CS leader needing to structure the area and create processes.

  • 05

    Interest in getting more knowledge about the daily life of an Account and Customer Success Manager professional.

I want to grow my career
Testimonials

What people say

  • Working with Marcela transformed our renewal process — proactive guidance, clear success metrics, and thoughtful stakeholder alignment turned at-risk accounts into long-term partners. Her strategic insight directly improved our net revenue retention.

    Paola Palhais

    Head of Revenue Operations

    Nuvemshop

  • Thanks to Marcela, our product adoption soared. She created a tailored enablement plan, coached our team on best practices, and helped us prioritize high-impact features. The result: faster time-to-value and measurable ROI for our clients.

    Luisa Rossi

    CEO

    InDocs.ai

  • Marcela is a rare blend of empathy and execution. She listens deeply, anticipates risks, and delivers pragmatic solutions that scale. Her guidance elevated our customer relationships and improved satisfaction across our portfolio.

    Jhonatan Cardoso

    Customer Experience Leader

    Monte Bravo

  • As a mentor, Marcela completely changed how I approach customer success — from strategic account planning to executive communication. Her practical frameworks and honest feedback accelerated my promotion and helped our team reduce churn by 18% in six months.

    Bruna Martins

    Technical Account Manager

    Fluid

  • Marcela combines deep industry knowledge with exceptional coaching skills. Her one-on-one mentorship clarified my priorities, improved my stakeholder influence, and gave me the confidence to lead high-stakes QBRs. The impact was immediate and measurable.

    Anna Cotta

    Senior Customer Success

    Rocket.Chat

  • Working with Marcela was a game-changer. She taught me how to design scalable playbooks, measure real outcomes, and build cross-functional alignment. Her mentorship turned ideas into execution and made me a more strategic leader.

    Mateus Botinha

    Account Management Leader

    Docusign

  • Marcela transformed our customer experience strategy. She diagnosed root causes quickly, designed pragmatic, data-driven playbooks, and helped us embed measurement and accountability across the organization. Highly recommended for any company serious about customer-driven growth.

    Katherine Sallum

    Partner, Enterprise and Government Director

    Zoho Brasil

Let's talk?

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